What we collect, and why.

Cenqora Labs is responsible for personal information collected through this website and its assessment and support enquiries. For a privacy request or grievance, email support@cenqoralabs.com or choose “Privacy or data request” in the enquiry form. Client contracts identify the contracting party and its business details.

We collect the details you choose to submit: name, email, optional business and website information, the selected service or plan, goals, current challenges, preferred timing and other scope details requested by the relevant form. Assessment questionnaires may include public business links, products, services, priorities, budgets and agreed aggregate performance information.

We also record a submission reference, source page (including, for this browser session, the first page you visited, the referring website's domain and any utm_source, utm_medium or utm_campaign tags in the link you followed), time, consent wording version and duplicate-submission key. Support records can contain the request, correspondence, verification and delivery status, assigned actions and private review notes. Security and abuse controls use limited technical identifiers. Please do not submit passwords, payment-card details, identity documents or sensitive customer records through public forms or chat.

We use this information to respond to your request, assess fit, prepare an agreed assessment or quotation, deliver contracted services, provide support, manage approvals and prevent misuse. Contact about an enquiry is not permission to add you to a marketing list. Optional analytics run only after your choice; any separate marketing consent is requested separately.

The assistant answers service questions using Cenqora’s public information. When AI replies are available, the current question and a short recent conversation context can be processed by an AI service. We remove recognisable email addresses, phone numbers, links, introduced names, some addresses and secret-like strings first. This filtering cannot remove every personal detail, so use chat for general business questions only.

The primary AI service is configured to exclude provider training and data collection. Where enabled and permitted for your region, a fallback AI service may process redacted chat. That fallback provider may use prompts and replies for product improvement and human review. A factual service guide remains available if AI replies are unavailable. AI providers have their own retention and processing terms; please use chat for general questions rather than private information.

General chat is held in the open page and is not saved as a conversation transcript by our website. Submitting an enquiry in chat is different: after you review the details and consent, the enquiry is stored as a private request and may open a support case. Draft enquiry details remain in the page until discarded or the page is cleared.

We use assessment inputs to understand your business and prepare recommendations. External research uses relevant public business and competitor information; estimates and scenarios are identified as such. A client report is reviewed before it is sent. We do not publish private submissions or use them as public case studies without permission.

For client projects, the written scope defines the information needed, authorised access, approval steps and retention or handover arrangements. Where we process customer information for a client, responsibilities and instructions are set out in the service agreement. Provide only the minimum data required; aggregate or redact customer information where possible.

Acknowledgements, verification requests, responses and assessment correspondence may be sent through our official email services. Authorised personnel may receive case copies and operational reports in their work or owner inboxes. Routine support answers may be assisted or sent automatically from an approved response set; complaints, privacy matters, contractual changes and consequential decisions are escalated for human review.

An email verification link verifies control of that address before supported automated response steps; it does not start a paid engagement. We record delivery status where available, but cannot guarantee a message reaches your inbox.

When enabled, Razorpay processes the payment details you enter in its checkout. Cenqora stores the quotation reference, agreed scope, fee and tax amounts, acceptance time, provider order and payment identifiers, and verification status. We do not store card numbers, bank credentials or UPI PINs. Payment records support billing, reconciliation, disputes and contracted delivery; they are not used as public case studies.

If you choose to book a consultation, Cal.com processes the booking form and coordinates availability with the connected Google Calendar. Only provide your business contact details and a short non-sensitive agenda. Booking emails and calendar entries are shared with the host and the relevant providers. The booking service opens only when you choose its link; its own privacy terms apply.

Private payment links provide access to their quotation. Keep them confidential and send them only to the intended recipient. Website analytics exclude private link fragments and payment details. Contact support if a link has been disclosed or a payment needs review.

We use service providers for website hosting, secure database storage, email delivery, business records and assessment questionnaires. If you opt in, analytics providers process limited visit and interaction measurements alongside our first-party records. AI processing is described above. Access is limited to the services and authorised people needed for the task. You can request information about the providers relevant to your enquiry at support@cenqoralabs.com.

Providers may process or retain information in countries other than your own. We review the relevant service arrangements and limit the information shared. We do not promise that every record stays in one country or that third-party systems retain no data.

Optional visit and interaction measurement is off until you accept it. It excludes enquiry text, names, email addresses and URL query strings other than campaign tags (utm_* and gclid), and includes the referring website's domain. Essential storage supports security, sign-in, consent choices, duplicate-submission prevention and remembering, for the current browser session only, where you arrived from so an enquiry can record it. Use Privacy Choices on the Cookies page to change analytics consent at any time.

We keep enquiry and support information for as long as needed to handle the request, agreed follow-up, disputes and applicable record-keeping obligations. Project agreements may specify further retention and deletion requirements. Retention is reviewed against these purposes and any applicable obligations; this notice does not promise a fixed automatic deletion period.

You can request access, correction or deletion, withdraw relevant consent, or raise a grievance at support@cenqoralabs.com. Include the submission reference if available. We may ask for proportionate confirmation of identity, explain lawful retention exceptions and respond under applicable requirements. Withdrawal does not undo processing already carried out lawfully.

We restrict administrative access, validate submissions on the server, use abuse controls and separate public information from private case records. No online service can guarantee absolute security. Report an exposed record or suspected misuse through support@cenqoralabs.com; do not post sensitive evidence in public chat.

This is a business service website intended for adults, not children. Contact us if a child’s information was submitted. We update this notice when processing changes; the date above identifies this version.